Information Technology Case Studies
Investment Decision – Business Systems
Client: A Fortune 50 Company and a market leader in consumer beverages and snacks.
Background: The Chairman and CEO asked CCC for help in pushing back on a major investment his CFO, VP's of Supply Chain and Sales and his head of IT were asking him to approve and take to the Company's Board of Directors. Several of the Company Directors had bad experiences within their own companies installing big ERP systems.
The Process: Redesigning business processes can support the vision for a company that wants to deliver top line and bottom line results. The process needs careful examination of the companys current process and a vision of what they want to achieve. It can require a lot of changes, including organization and information technology to be successful. This case resulted in the need for major systems and IT changes to achieve their goal.
After reviewing the Clients current process and the proposed process, CCC determined the Business Case was solid and offered a good ROI and payout. The first task would be to redo the "Business Case" for redesigning the companies Business Processes and acquiring the application software and hardware required to support the new processes and organizational needs.
The CEO was still not convinced he needed to make such a large and risky investment and importantly how would he convince his skeptical Board that his people could do what their staffs and army of outside consultants couldn't.
The task was clear. First of all we had to show the CEO that redesigning a business process is not just a "Systems or IT Project". It was a necessary way to change how the company operated and went to market. The investment in business process improvements and information systems was only a part of the larger process required to enable and support his vision for the company.
When put into business language and tied to his Business Strategy rather than proposed as a Systems Project, the CEO understood why he need to undertake a major ERP project. He presented it to the Board and it was approved.
Implementing the Process: CCCs, Frank Caccamo, was engaged to be the CEO's insurance policy to insure the project went well. Franks previous experience leading and implementing large ERP projects at other companies helped him execute his role as the CEO's "Success Insurance Policy". In addition, he used outside consultants sparingly and the company assigned some of their very best business and IT people to lead and implement the project.
Results: The project was a huge success and the initial (first product division) installation came in ahead of schedule and under budget.
Frank Caccamo retired from P&G after 33 years as Vice President of Global Management Systems. He was also the Vice President and CIO of Reynolds & Reynolds Company and has experience in IT, Finance & Brand Management. He is an expert on Business Transformation Systems.
Contact Information
Call or email Dick Bruder, CCC President/CEO, at (513) 233-0011 or dbruder@cincconsult.com or Frank Caccamo, Senior CCC Consultant at fcaccamo@cincconsult.com or at 513-300-2638.
