CCC Consultants

Robert E. Keehn

rkeehn@cincconsult.com

Bob had a very successful 31-year executive career with Procter & Gamble in customer services and logistics, with an in-depth knowledge of order management, transportation and warehousing, integrated planning, material supplies management and customer financial transactions. As Director, Global Customer Logistics and Financial Services, he was responsible for an organization of 2,500 people worldwide that processed 4 million invoices, purchased $1 billion in transportation and warehousing, and managed $3 billion in receivables.

Consulting Expertise

  • Consultation on Customer Services and Logistics Processes Order management, transportation, warehousing, material supply, inventory management, development of CS/L-related objectives, strategies, measures, design/problem resolution
  • Assess Current Performance vs. Best-in-Class Customer Services and Logistics Processes and Systems
  • Addressing Complex Organizational Issues on a Global Basis Consolidating, integrating, standardizing, reapplying and reengineering CS/L work processes to meet the needs of both the company and external customers and suppliers
  • Transportation and Third-Party Logistics Sourcing, Technology and Ongoing Management
  • Training Organizations on all Aspects of Customer Services and Logistics Operations
  • Developing Organizations and Individuals with an emphasis on the utilization of diversity
  • Aid in Building Sales Revenue and Customer Relationships through the use of service and logistics as part of a go-to-market strategy

Experience

2002 Director, Global and NA Customer Logistics/Financial Services, Procter & Gamble
1998 Director, Product Supply, NA Customer Services/Logistics, Procter & Gamble
1992 Director, Customer Services/Logistics, Health & Beauty Care, Procter & Gamble
1970-1992 Positions of increased responsibility in Customer Services, Procter & Gamble

Associations/Affiliations

  • Chairman, Council on Logistics, The Conference Board
  • Member, Council of Supply Chain Management Professionals (CSCMP)
  • Speaker, European Council on Logistics, The Conference Board
  • Sponsor, P&G Product Supply Womens Support Network
  • Sponsor, P&G Black Employee Support Team (B.E.S.T.)

Clients

  • Chaindrugstore.net
  • Worley Warehouse

Education
BA, Political Science, Ursinus College